Refund policy

We have a 30-day refund policy, which means you have 30 days after the date you receive your item to request a refund.

You will receive a return label for the package and you’ll just have to take it to a post office. Your refund will be processed back onto your payment method the day we receive the package.

As of 04/16/2026 we have received a single refund request, and I think that’s worth celebrating! Maybe that’s why our refund policy is so lax, who could say?

To start a refund, you can contact us at info@biglowwoodcraft.com.

Damages and Issues
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us at info@biglowwoodcraft.com and let us know what you want. We're always happy to accommodate reasonable requests.